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Choosing a Cancellation and Refund Policy That Suits Your Business
Introduction
When providers integrate with Odycy for direct bookings, they can choose from four refund and cancellation policies or add their own. These policies are not just administrative necessities but are integral to building trust and ensuring operational efficiency.
Key Takeaways
- Providers on Odycy can choose from five refund and cancellation policies.
- Generic Provider Policy: Each provider sets their terms, with full and partial refunds based on timing.
- Flexible Policy: Full refund with 24-hour notice, 50% refund for day-of cancellations, and 25% for no-shows.
- Moderate Policy: Full refund with 24-hour notice, 50% refund for 24-48 hour notice, no refund for less than 24-hour notice or no-shows.
- Firm Policy: Full refund with 48-hour notice, no refund for less than 48-hour notice or no-shows.
- Custom Provider Policy: Providers can create their own tailored policy.
Overview
Here is an overview of the available policies:
Generic Provider Policy
- Each provider on Odycy sets their own refund policy.
- Generally, policies offer varying degrees of flexibility:
- Full refunds for cancellations made well in advance.
- Partial refunds for last-minute cancellations or missed appointments.
- Rescheduling is typically allowed with prior notice.
- Specific terms, including timing, amount of refunds, and applicable fees, are detailed by the provider.
- Refund Processing: Refunds can take 5-10 days to reflect on your card.
- Service Restrictions: Once services are rendered, such as tests, treatments, or vaccinations, they can't be reversed or refunded.
- Review the provider’s policy directly to understand the terms for your appointment.
- Where the provider has not provided a policy, the following applies:
- Refunds aren't available for cancellations made within 48 hours of the appointment or missed visits.
- Booking and processing fees are non-refundable.
Flexible Policy
- 24-Hour Notice: Cancel up to 24 hours before your appointment and receive a full refund.
- Day-of Cancellation: If you cancel on the day of the appointment, you'll get 50% of your money back.
- No-Show: Did you notice the appointment? You still receive 25% back.
- No Hidden Fees: We won't hold any payment processing or booking fees back.
- Rescheduling: Shift your appointment with no fuss if you inform us 24 hours in advance.
- Refund Processing: Refunds can take 5-10 days to reflect on your card.
- Service Restrictions: Once services are rendered, like tests, treatments, or vaccinations, they can't be reversed or refunded.
Moderate Policy
- 24-Hour Notice: Get a full refund for cancellations made at least 24 hours before your appointment.
- 24-48 Hour Notice: If you cancel between 24-48 hours prior, we'll refund you 50%.
- Less than 24-Hour & No-Show: Late cancellations (less than 24 hours) and no-shows won't receive a refund.
- Fees: Booking and processing fees incurred by us are non-refundable.
- Rescheduling: Shift your appointment with no fuss if you inform us 24 hours in advance.
- Refund Processing: Refunds can take 5-10 days to reflect on your card.
- Service Restrictions: Once services are rendered, like tests, treatments, or vaccinations, they can't be reversed or refunded.
Firm Policy
- 48-Hour Notice: Cancel 48 hours before your appointment to get a full refund.
- Less than 48-Hour & No-Show: Refunds aren't available for cancellations made within 48 hours of the appointment or missed visits.
- Fees: Booking and processing fees incurred by us are non-refundable.
- Rescheduling: Shift your appointment with no fuss if you let us know 48 hours in advance.
- Refund Processing: Refunds can take 5-10 days to reflect on your card.
- Service Restrictions: Once services are rendered, like tests, treatments, or vaccinations, they can't be reversed or refunded.
Custom Provider Policy
Providers also have the option to add their custom policy as a fifth choice. This allows for tailored terms that best suit their operational needs and client expectations.
In conclusion
These policies, designed with utmost clarity and reassurance, ensure a smooth and trustworthy booking of Provider services through Odycy.
The Odycy blog: What you need to know
Explore Odycy's health and wellness blog with confidence. Our content is reviewed and updated regularly by registered Medical Doctors with subject expertise. Odycy aims to provide you with a reliable and trustworthy source of information to help you take control of your health journey. Odycy's content is written for educational purposes and does not substitute professional medical advice. You can read about Our Editors and learn more about our Editorial Guidelines. Our Chief Medical Editor is Dr. Nicholas Bush MBBS BSc (Hons).
Frequently Asked Questions
Additional Resources, Support and References
Support and resources in the UK, including England, Wales, Scotland, and Northern Ireland, here are some key networks, charities, and organizations:
Glossary
- Booking Fees: Charges applied at the time of booking an appointment, typically non-refundable.
- Cancellation Notice: The required time frame within which a patient must cancel an appointment to receive a refund.
- Custom Provider Policy: A tailored refund and cancellation policy created by the provider to suit their specific needs.
- Flexible Policy: A refund policy offering full refunds with 24-hour notice, partial refunds for day-of cancellations, and a small refund for no-shows.
- Firm Policy: A refund policy requiring 48-hour notice for a full refund, with no refunds for cancellations made within 48 hours or for no-shows.
- Generic Provider Policy: A standard policy where each provider sets their own terms for refunds and cancellations.
- Moderate Policy: A refund policy offering full refunds with 24-hour notice, partial refunds for 24-48 hour notice, and no refunds for less than 24-hour notice or no-shows.
- No-Show: When a patient fails to attend their scheduled appointment without prior notice.
- Refund Processing Time: The duration it takes for a refund to be reflected on the patient's card, typically 5-10 days.
- Rescheduling: The process of changing the appointment time, usually allowed with prior notice.
A Note from Our Medical Director
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